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We pride ourselves on the quality, craft, and durability of our ‘Arc Reactor’, ‘Web-shooter’, and other products. Because of this, we do not rush any orders. These are handmade products made with care.
It takes about 4-7 business days to hand-make the ‘made-to-order’ products. Shipping times are added to our production times.
95.76% of our orders are shipped within 5 business days. More than half of our orders are shipped within 4 business days or less.
| To | Delivery Time |
| USA | 1 business days via UPS (Express)
5-7 business days via USPS (Standard) |
| UK | 1 business days via UPS (Express)
5-8 business days via Royal Mail (Standard) |
| Worldwide | 1-3 business days via UPS (Express)
11-13 business days via Royal Mail (Standard) |
PLEASE REST ASSURED THAT THE ORDER WILL BE DELIVERED TO YOU, OTHERWISE WE WILL REFUND YOU.
53.27% of our orders will be delivered less than 7 days after placing an order by a customer.
82.91% of our orders will be delivered in less than 10 days.
98.35% of our orders are delivered under 15 days.
Free shipping for the US.
Every order over $ 100, will be shipped for free worldwide.
If you have any questions, feel free to contact us: contact@bigscreations.com
All orders are custom made and production begins immediately after an order is placed. Orders cannot be canceled unless the order has exceeded the lead time provided at the time of purchase.
If you have placed an order and it has not shipped by the final date of the lead time provided, you may request a cancellation for a full refund.
Items may be returned for store credit or exchange. Returned items must be shipped back to us within 15 days after delivery, and must remain in pristine condition. Shipping is covered by the buyer.
To return an item, please email customer service at contact@bigscreations.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following the address we provide:
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
Digital products cannot be returned or exchanged. For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at: