Cancellation/Return Policy
All orders are custom made and production begins immediately after an order is placed. Orders cannot be canceled unless the order has exceeded the lead time provided at the time of purchase.
If you have placed an order and it has not shipped by the final date of the lead time provided, you may request a cancellation for a full refund.
Returns
Items may be returned for store credit or exchange. Returned items must be shipped back to us within 15 days after delivery, and must remain in pristine condition. Shipping is covered by the buyer.
Return Process
To return an item, please email customer service at contact@bigscreations.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following the address we provide:
BigS Creations
Attn: Returns
RMA #
‘BigS address’
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
Exceptions
Digital products cannot be returned or exchanged. For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Questions
If you have any questions concerning our return policy, please contact us at:
contact@bigscreations.com
