Last Updated 04 September  2020  

Cancellation/Return Policy

All orders are custom made and production begins immediately after an order is placed. Orders cannot be canceled unless the order has exceeded the lead time provided at the time of purchase.

If you have placed an order and it has not shipped by the final date of the lead time provided, you may request a cancellation for a full refund.


Items may be returned for store credit or exchange. Returned items must be shipped back to us within 15 days after delivery, and must remain in pristine condition. Shipping is covered by the buyer.

Return Process

To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

BigS Creations 
Attn: Returns
No. 22, 1277 Lane, Giai Phong Street   
Hanoi 100000   

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package.


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.


Digital products cannot be returned or exchanged. For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.    


If you have any questions concerning our return policy, please contact us at: